If you have ever wondered how well our treatment team functions in their work, become a patient or family member of an ill person. The reputation of an organization might be wonderful but the people who makes this reputable care happen is the real story. A part of this reputation comes from a few less high profile staff, housekeeping, dietary and patient transporters.
The housekeeper is one of the most important ambassadors for the team; they spend an average of 15 minutes a day in the room with patients and family members. They carefully clean the floor and furnishings while at the same time observing the patient and all in the room. Small chatter takes place daily between the housekeeper and those in the room and they embrace the cleaning function with grace and intensity and dignity. They gently rub and clean the surfaces with the intent of keeping the room safe for all who are there. Watching them work one gets a sense that each of them know the real value of what they do and what role their work play in the patient care reputation.
The dietary hostess is a ray of sunshine as they deliver the patient trays. Their smiles could brighten anyone’s day even though the patient’s meal often consists of gelatin and chicken broth. They carefully place the patient’s tray near the patient while being careful to verify that critical patient identification information. And before they leave the room the much valued question of can I get anything else for you is asked. If extra items are requested to enhance the meal they quickly confer with the nurse to see if the patients request can be honored. Family members are met with eye contact and their requests are quickly honored. One hostess asked a tearful wife if she would allow her to pray with the family. A much valued prayer was offered and as expected, was reflective of the faith in our God.
The transport team consists of a blend of young high school kids and seasoned staff. They carefully move patients throughout the building being careful to announce each upcoming bump and not out pace the family members who are accompanying the patient. Their attention to detail and protection of patient’s privacy is a critical part of their work, they show understanding of the need to maintain the patient’s dignity and show respect. . Just as critical is the small chatter with the patient and family members and the skill with managing the stretcher through the corridors. It’s amazing how they control so many aspects of the transfer while meeting the schedule for the patient’s timely arrival at the assigned destination. The oxygen tank, masks, IV poles, patient charts are but a few items the transporter carries with grace and style. Their gentle pat of the patients hand and smoothing of the sheet demonstrate the human kindness within them.
Each of the groups demonstrate the love and kindness we are called to display and minister those who are sick and in need of care. I am blessed to be here with them in this time and place and I find joy in watching them care for others.
- Lillie Biggins, vice president of operations
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