I recently met a former patient who had questions and concerns about her hospital bill. As we were working through the process to get her bill reconciled and get some information for her, I realized this might be a good topic to discuss.
At the time you are admitted to the hospital, the admissions representative records your billing and insurance information and asks for your correct billing address and phone number. This particular patient I worked with never received a bill because the patient’s account did not have the correct billing information attached to their file. So, when you are admitted to the hospital or the emergency department, verify and re-verify that the hospital has all of your billing and insurance information correct. This is an important step to ensuring that you receive the bill in a timely fashion.
Our hospital has recently invested in a new registration and billing system, which interconnects with the electronic health record. The new systems have improved our billing processes.
This patient also had a concern about the amount of time we allow our patients to pay out their bill. In response to the downturn in the economy and feedback from our patients, I am pleased to tell you that we have also extended our payment period from 3 to 6 months for patients who request an extension to pay their bills. If for some reason you are not able to pay your bill in 6 months, we have a financing program that allows you more than 6 months to pay.
If you or anyone you know has a question about their bill, we encourage you to leave us a comment on the blog with your contact information or call the Texas Health billing customer service line at (682) 236-3000.
At the time you are admitted to the hospital, the admissions representative records your billing and insurance information and asks for your correct billing address and phone number. This particular patient I worked with never received a bill because the patient’s account did not have the correct billing information attached to their file. So, when you are admitted to the hospital or the emergency department, verify and re-verify that the hospital has all of your billing and insurance information correct. This is an important step to ensuring that you receive the bill in a timely fashion.
Our hospital has recently invested in a new registration and billing system, which interconnects with the electronic health record. The new systems have improved our billing processes.
This patient also had a concern about the amount of time we allow our patients to pay out their bill. In response to the downturn in the economy and feedback from our patients, I am pleased to tell you that we have also extended our payment period from 3 to 6 months for patients who request an extension to pay their bills. If for some reason you are not able to pay your bill in 6 months, we have a financing program that allows you more than 6 months to pay.
If you or anyone you know has a question about their bill, we encourage you to leave us a comment on the blog with your contact information or call the Texas Health billing customer service line at (682) 236-3000.
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